Terms & Conditions


  • Imperial agree to undertake the work for you, the Customer (being Person, Company, Partnership or Legal Body as to who the quote is made) upon the terms specified below and as contained in the quotation as supplied.
  • We agree to carry out the work with reasonable care and skill.
  • We will charge for the work undertaken as specified in the quote and any additional work as agreed at the price specified in our quotation.
  • The company carries full public liability insurance.
  • We are happy to move furniture but cannot be held responsible for any damage or breakages. Furniture with draws or cupboards must be emptied.
  • The company will not be liable for any consequential loss due on any work carried out or any damage caused by its employees.
  • Whilst every effort is made to ensure safety and optimum results are achieved we cannot be held responsible for shrinkage and or colour run. If this can be identified at the time of commencement we will discuss with you a course of action.
  • If on arrival the work is not as specified by the customer at the time of the quote we reserve the right to cancel the job and retain any deposit paid or increase the price.

Your obligations
• It is the customers responsibility to ensure no dangerous materials or substances are on the property or are within access areas to the property.
• The customer must move any ornaments or personal items prior to the work commencing. If our staff are asked to do this we will not be responsible for damages.
• Whilst every care is taken by our staff security of the premises whilst the work is being carries out is the responsibility of the client.
• Additional Work can be undertaken at time work is to commence at an agreed price with the company employee authorised to do work and must be paid for on the same terms as agreed for the original quote.
• A deposit of up to 30% may be required at the time of booking.
• Quote valid for a period of 30 days unless otherwise agreed.
• Customer can cancel with no cost up to 72 hours before work is due to be undertaken.
• Quote and contract are both governed by the Laws of United Kingdom and Northern Ireland.

What happens if you are not satisfied with the work.
• If the customer is not satisfied with the work he must notify the company within 5 working days of the work being completed.

Payment and what happens if you do not pay
• Payment to be made at time of work completed. We also reserve the right to ask for full payment before work commences.
• Company reserve the right to charge interest at 4% above base rate on late payment. Payment can be made in Cash or Cheque.
• Company reserve the rights to refuse payment by Cheque.
• In the event the client is not available on completion, payment must be made before commencement unless prior arrangement has been made.